Family Pride
Since 1921
 

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Dedicated To Our Customers; 
Dedicated To Our Profession

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When I arrived at Western Exterminator I was a newbie to the pest management industry. I knew not to get my hand to close to a snap trap and that ants were more than just invaders of picnic baskets, but that is where my pest management knowledge pretty much ended.

What I did have, however, was my top hat, my handy mallet and most importantly a strong interest to learn the skills on how to become the best pest management professional possible.

And most of my talented colleagues at Western Exterminator start their careers with the company much like I did – from the ground up, always learning, living up to our mission of delivering exceptional customer service each and every day, and displaying a keen acumen for killing pests!

While we attract team members from a variety of backgrounds, recommendations from current employees serve as our best recruiting tool. Did you know we have many 3rd and even 4th generations of the same families here at Western? A tip of my top hat to that!

No matter how or from where they arrive, they are welcomed into the Western “family” and learn from day one that customer satisfaction is the top priority, and that learning never stops. That’s the key to our success. We are always staying abreast of the proven newest technologies in problem pest solutions.

In fact, I learn something new almost every day when I am around our talented technicians and entomologists. Just recently, Honey, our expert bed bug detecting canine shared some really interesting stuff on how to find bed bugs. Let’s just say she has a real nose for her job.

Do you have questions about what it takes to join the Western family? If so, I want to hear them. You can send me an e-mail at AskMrLittle@WesternExterminator.com. I’ll be sure to get back to you right away with an answer.

Until next time, thanks for making Western Exterminator Company “The Final Word in Pest Control®”

Have a pest free day!

Celebrating 25 Years of Dedication 
and Commitment to Customers

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Who doesn’t love a good party? I certainly enjoy one and today we have a good reason to take out the noisemakers and eat some cake at Western Exterminator (I prefer double layer chocolate cake with extra frosting just in case you were wondering!).

Why the celebration? Because today we recognize a group of long-time, dedicated Western Exterminator employees who in 2011 celebrated 25 years of service with the company.

Wow – 25 years! That seems like a long time but when you enjoy coming to work every day and keeping customers’ homes and businesses pest-free, the days fly by! In fact, over 10% of our team has been with us over 25 years – that is dedication few, if any, of our competitors can match.

What a wonderful accomplishment and on behalf of the entire Western family I want to say thank you and congratulations to each of you. We – even Menace Mouse who secretly hopes you all retire and stop chasing him – look forward to working with you for years to come!

John Cornish, Service Technician, Southern California Commercial Night Division

Terry Frederick, Sales/Service Technician, Palmdale

Bill Galiher, Service Supervisor, Southern California Commercial Night Division

Duane Hendrickson, Service Technician, Southern California Commercial Night Division

Ron Jones, Service Supervisor, Anaheim

Dave Krauss, Division Manager, Southern Division

Rick LeBlanc, Service Technician, South Orange County

Tom Merrick, Manager, Palmdale

Steve Rentz, Assistant Service Center Manager, North San Diego County

Ben Rocha, Sales/Service Technician, San Jose

George Santiago, Master Technician, Sacramento

Fred Trujillo, Service Technician, Fresno

Larry Zavala, Assistant Manager, Riverside/San Bernardino

Do you have questions about our residential or commercial pest management services? If so, I want to hear them. You can send me an e-mail at AskMrLittle@WesternExterminator.com. I’ll be sure to get back to you right away with an answer.

Until next time, thanks for making Western Exterminator Company “The Final Word in Pest Control®”

Have a pest free day!

Being Thankful For
 the Little Things

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Ah, Thanksgiving. Turkey, mashed potatoes, stuffing and pumpkin pie. Endless football on the television. Friends and family around the table laughing and catching up. I sure do enjoy the holiday; this one just might be my most favorite. My waistline may not think it‘s so great but what’s another hour working out at the gym in the grand scheme of things?

For 90 years, our Western Exterminator Company family has celebrated Thanksgiving, and of course this milestone year is a special celebration.. I am so appreciative of the talents of Western’s nearly 900 family members and the energy and enthusiasm they bring to their jobs each and every day. (It would be fun to have one big Thanksgiving dinner sometime, but that would be one BIG table!)

Whether it is running a nighttime commercial route in downtown San Francisco or fielding customer inquiries about billing or technical questions at our home office in Anaheim, Western’s knowledgeable and personable professionals are ready, day or night, to help customers keep their home or business environments pest-free.

At this time of giving thanks I especially want to mention that what my colleagues and I are most appreciative of is you – our customers. Where would we be without you? Since 1921, you are the fuel that feeds our mission to provide consumers in Arizona, California and Nevada with the most environmentally sensitive and comprehensive lineup of pest management solutions, while always exceeding your expectations with quality service delivered by the West’s most professional men and women.

You have entrusted us to protect your biggest investment, your home, and your most precious possession, your families, from unwanted and unhealthy pests. Business owners and government officials have called upon us to keep their restaurants, hospitals, schools and grocery stores pest-free so they can provide the necessary goods and services we all need day in and day out.

Who wants to shop in a store, watch a sporting event, see a movie, take a cruise, eat in a restaurant or settle into your own easy chair where pests have decided to make their unwanted presence felt? Who wants their child’s school cafeteria to have Menace Mouse and his pals pay a visit? Even they may turn up their noses at Monday’s Salisbury steak special, but the fact is they shouldn’t have intruded in the first place!

When I look back on our 90 years I take great pride in the peace of mind we have given to all of our valued customers. Whenever Western is on the job, the bugs and vermin are gone—guaranteed!  I also fondly remember some of the notable customers we’ve taken care of and the interesting people we’ve met. And because our roots are planted deeply in Los Angeles, we have had the pleasure of calling stars of the silver screen, television and the political arena our friends as well as customers.

Since I do hang in Hollywood’s A-list circles (and I want to stay there!), I won’t name names of current stars for whom I get the bugs out. Mr. Little does not trap and tell. However, there are some legendary Hollywood names from the past that have depended upon Western Exterminator to get the job done on the first take.

Lucille Ball and Bob Hope were two of my favorites.  I fancy myself a bit of a jokester, but these two—let’s just say I thank them for the memories.  Did you know legendary film star Clark Gable was a monthly Western Exterminator customer? He certainly was and his pest problems were “Gone With the Wind” under the tutelage of our pest management experts who serviced his home. No matter the pest that might be giving Gable problems, I recall he certainly DID give a damn if they were in his house.

I remember meeting with Marlon Brando to discuss a rodent problem he had in his house in the Hollywood Hills. While Mr. Brando was quite an intimidating figure in his memorable movie roles such as the Godfather, On the Waterfront and Apocalypse Now, he was very personable and interested in what we could do to eliminate the rodents.

After being buzzed in through the impressive front gate and explaining to his two Doberman pinchers that I was not the paparazzi, I met with Mr. Brando himself in his living room (What a great view of Los Angeles!) and listened as he explained his rat situation.

I then performed a thorough inspection of his home and property (I had a chance to see some awesome movie memorabilia!), and determined additional exclusion work was needed to close up entry points. I provided him the estimate and he said to start the next day and send him the bill. I guess we made him an offer he couldn’t refuse!

But Hollywood film and television stars are not the only A-listers that Western Exterminator Company has taken care of over the years. We can proudly claim to have removed the pests from the homes of former U.S. presidents. Yes, even presidents have pests!

Presidents Ronald Reagan and Richard Nixon both had their homes in Southern California serviced by our expertly trained Technicians, which required all who went to their properties to get Secret Service security clearance. In fact, the Secret Service would often confuse me with an important Senator or dignitary because of my sharp looking top hat!

Of course, not all of our customers are movie stars or former leaders of the free world. But they are all very important to us!  They are your friends and family, your neighbors, co-workers, kid’s teachers, the barista at your local coffee shop, and Little League coaches. We are truly thankful they trust their home or business pest management needs to Western.  And at this special time of thanksgiving, and on the occasion of our 90th year, we want to say just that—Thank you!

Do you have a Western Exterminator story you want to share with me? I want to hear it. You can send me an e-mail at AskMrLittle@WesternExterminator.com and tell me.

Until next time, thanks for making Western Exterminator Company “The Final Word in Pest Control®”

Have a pest free day, and Happy Thanksgiving!

A Mouse In The House? Mr. Little Thinks Not

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I want to set the record straight on my position on rodents. I thought the movie Ratatouille was very funny even if it made me think twice about dining out in Paris! Did you see the cinematic epic Mouse Hunt with Nathan Lane? More than 700 of my Western Exterminator colleagues, their families and I enjoyed the world premiere and had a good laugh. I also enjoy visiting a certain theme park, riding the rides and swapping my legendary top hat for a pair of mouse ears with my name stitched on them.

However, my issue with rodents is that they don’t seem to know their boundaries. If they want to star in movies (I’m guessing they wreak havoc on the commissary table!) or run an amusement park, more power to them. But if they want to take up residence in one of my customers’ homes or businesses, then I have a problem.

As my long-time acquaintance Menace Mouse can attest, I do not like seeing evidence of a rodent infestation in one of Western Exterminator Company’s residential customers in Phoenix, San Diego or Sacramento.

I like it even less when one of our valued commercial customers in Las Vegas or Hollywood has a mouse problem in a restaurant kitchen or food storage warehouse (Talk about taking a bite out of your reputation!). And my colleagues at Western Exterminator Company share these feelings.

Rodents have several very unappealing traits including the risk of transmitting disease, causing significant structural damage to buildings, and spoiling food supplies.

According to the U.S. Centers for Disease Control and Prevention, rats and mice spread over 35 diseases. These diseases can be spread to humans directly, through handling of rodents, through contact with rodent feces, urine, or saliva, or through rodent bites. Diseases carried by rodents can also be spread to humans indirectly, through ticks, mites or fleas that have fed on an infected rodent. I’m sure with this knowledge you now share my disgust!

They are, to say the least, very rude and unwelcome guests. If anyone was going to be asked to leave a party, it would be them!

As the calendar rolls through fall and colder winter weather quickly approaches, rodents look to relocate indoors searching for consistent food and water sources. After all, wherever we find it warm and inviting, so do rodents.

In my many years working with rodents (rodent management has been part of the core services offered by Western since our founding in 1921), my knowledgeable colleagues at Western Exterminator Company and I have developed proven effective strategies to keep your home or business rodent-free. My first thought is to use my handy mallet but along with my esteemed technical colleagues I realize there are less dramatic ways to eliminate rodents!

Exclusion is an important part of a successful rodent management program and there are several steps consumers can take to keep rodents out of their homes and businesses.

  • Rodent proof the exterior of homes or commercial structures. The best line of defense is to keep them out. Caulk or seal any openings larger than a dime with hardware cloth, metal or similar materials. Pay special attention around the foundation and roof or at openings where pipes or wires enter the structure. Make sure weather stripping around exterior doors, including garage doors, is in good condition. Remember, rodents can squeeze through openings as small as the diameter of a pencil, so most any opening is large enough to allow rodents inside.
  • Don’t feed the rodents. Keep pet food and other food products in sealed plastic containers and not in easily accessible areas such as attached garages, carports, screen rooms or porches. Rodents love easy access to even the smallest “buffet” so pick up Rover’s food bowl when it is not being used.
  • Check possible water sources. Rodents need water to survive, so inspect your property for possible rodent “water parks.” Remember, rodents are small and don’t need a lot of water to keep going. Limit water sources by fixing leaky pipes or removing standing water in and around structures.
  • Don’t sabotage all your hard work. Check packages and other items such as firewood for signs of rodent infestation before bringing them indoors. Rodents are very sneaky and patient creatures, and will hitch a ride in a box to gain access to the great indoors!

If you have tried one or all of these tips and still have rodents, don’t panic. Our team of highly trained pest specialists will use proven, environmentally sensitive solutions to remove rodents from your home or business. Call 800/937-8398 or visit www.WesternExterminator.com to schedule a service appointment.

Do you have questions about rodents or other pests? If so, I want to hear them. You can send me an e-mail at AskMrLittle@WesternExterminator.com. I’ll be sure to get back to you right away with an answer.

Until next time, thanks for making Western Exterminator Company “The Final Word in Pest Control®”

Have a pest free day!

Do You Know Mr. Little?

mrlittle

I’ve been riding along on our yellow service trucks for decades. My 17 ½ foot image soars high above the Hollywood Freeway in Los Angeles, along the Bayshore Freeway outside of San Francisco and rises above our office in Phoenix.

An 8 foot version of me travels around cities throughout the West every day, and can be seen above our offices in Las Vegas and near Los Angeles International Airport. I can’t tell you how many television commercials and newspaper ads I’ve been in (OK, it’s been a lot!). And I’ve been in the movies but more on that later.

I am Mr. Little, the man in the top hat with hammer in hand having a heart-to-heart talk with my little friend Menace Mouse.  He’s actually more of an acquaintance but we’ve been having an ongoing dialogue since 1931 and after all these years, I’ve decided to strike up a conversation with you – our customers – while still keeping a close eye on him.

We met last week when I was telling you about my arachnid friends at the Natural History Museum of Los Angeles County and how much I enjoyed watching and learning more about them at the museum’s Spider Pavilion. While the pavilion has closed for this year (I hope you were able to visit my creepy crawly but very cool spider friends!), it will be back and spinning a new web next year with the support of Western Exterminator Company.

After all these years of proudly but silently representing the talented men and women of Western Exterminator, I’ve decided to lift the lid on my top hat and share my thoughts on the fascinating world of pests.

My weekly blog is going to take you on a tour of Western Exterminator Company and introduce you to our people. I’ll also share interesting pest facts and tips on how you can keep nuisance pests from getting too close to your world!

But first let me tell you a little – excuse the pun, I just can’t help being a jokester once in a while – about my background. Back in 1931 when Western Exterminator was only a decade old, representatives from the Yellow Pages told Western’s owners, Carl Strom and Ray Lovejoy, that advertising in the Yellow Pages would improve sales. They said having a logo or trademark would help customers recognize Western better and volunteered to have one of their artists develop one.

Artist Vaughn Kaufman took his pen and created a stunning (my words, not his!) image that hit the mark and became an instant hit. I’ve become recognizable across the country, and, yes, around the world (see what a good PR person can do!).

I was first referred to as “Kernel Kleenup” and then “Inspector Holmes” (a distant American cousin of Sherlock) after a 1964 television renaming contest. Fortunately my colleagues at Western Exterminator, especially Bob Strom, decided that Mr. Little or The Little Man best suited my personality and the rest, as they say, is history.

I mentioned earlier I’ve been in movies – watch a chase scene from Lethal Weapon and you’ll see me atop our landmark Los Angeles Service Center along the 101 Freeway. I hoped to read for a part in a Harry Potter film but didn’t get it since the spell my hammer dished out was a little strong – just ask Menace Mouse!

I actually get many more Hollywood offers than my busy schedule allows, but I did get to spend a month on location this past September shooting a sci-fi comedy due out next fall. I’ll be sure to share any sneak-peak scoop with you just as soon as I can.

I’ve also been on a world tour with Rock and Roll Hall of Fame inductees and Southern California native sons, Van Halen, but unfortunately for my blog readers, what happens on tour stays on tour.

I also show up at numerous community events in California, Arizona and Nevada to have some fun with customers and fellow bug lovers. And of course none of my Western friends are ever surprised when they see me at our numerous company events. In fact, in between my recent movie scenes I made personal appearances at our three company picnics. I could never miss those – the food is too good and of course I’m with all of my very best friends—my Western Family!

I’m looking forward to writing my weekly blogs and plan on sharing interesting and valuable information about the world of bugs, what Western Exterminator does, the people you’ll meet when you work with us, and about how to keep your home or business nuisance pest free.

But enough about me, I want to hear what you have to say. What questions do have about ants, spiders, scorpions, termites, mice or even the resurgence of those pesky bed bugs? I want to hear them. You can send me an e-mail at AskMrLittle@WesternExterminator.com. I’ll be sure to get back to you right away with an answer.

Until next time, thanks for making Western Exterminator Company “The Final Word in Pest Control®”

Have a pest free day!