Family Pride
Since 1921
 

Do Your Ants Do The Tango?
 Argentine Ants Can!

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Argentina is a really neat place to visit. The food is great, there is tango dancing (yes, Mr. Little has been known to cut a pretty mean rug on occasion!) and tremendous scenery, and really friendly people.

However, I do have one complaint – their namesake ant can be a real hassle for our customers! Argentine ants are an invasive ant species that most likely arrived in the U.S. on coffee ships before 1891. They are now found throughout the Southwest.

How do you know if you have Argentine ants or another of the dozens of species Western Exterminator’s customers might come across? Argentine ants establish shallow nests in the soil near a source of moisture, such as along sidewalks, under rocks, between plants, near water pipes, in potted plants and wall voids.

Argentine ant workers are 1/6 inch long and the queens are 1/8 to 1/4 inch. They are light to dark brown in color and their colonies can have several hundered to several thousand workers! That’s a lot of ants!

They also have a sweet tooth (Yes, ants do have teeth but as far as I know never visit the dentist.) and are often found outside near insects, such as aphids, which produce a honey-like secretion called honeydew. Argentine ants prefer sweets, but also feed on oil, protein foods, fat, and meat.

This is where the Argentine ant came become a problem for homeowners. Even though these ants typically live in nests outdoors near a food source they will aggressively forage for food and come indoors seeking their bounty. Sounds like another unwanted pest who shall go nameless – Menace Mouse!

What can you do to prevent Argentine ants from doing the tango in your kitchen or pantry? According to my colleague and entomologist Keith Willingham, who heads up our Technical Division, homeowners can follow these steps to keep ants and other pests away:

  • Keep food in sealed plastic bags or containers. Pet food and foods with high doses of sugar are prime targets.
  • Make sure to thoroughly rinse your recycled cans, bottles and plastic containers. The sugar residue from a soda can or syrup bottle is a written invitation for Argentine ants.
  • Don’t allow excessive moisture or standing water to gather in or around your house. Argentine ants like moisture – don’t let them have it.

If you don’t enjoy dancing the tango with Argentine ants, the professionals at Western Exterminator can deliver a thorough, effective treatment that will send them packing.  Spring is coming, and is the best time to get a jump on these annoying pests.

Do you have questions on Argentine or other pesky ants? If so, I want to hear them. You can send me an e-mail at AskMrLittle@WesternExterminator.com. I’ll be sure to get back to you right away with an answer.

Until next time, thanks for making Western Exterminator Company “The Final Word in Pest Control®”

Have a pest free day.

Dedicated To Our Customers; 
Dedicated To Our Profession

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When I arrived at Western Exterminator I was a newbie to the pest management industry. I knew not to get my hand to close to a snap trap and that ants were more than just invaders of picnic baskets, but that is where my pest management knowledge pretty much ended.

What I did have, however, was my top hat, my handy mallet and most importantly a strong interest to learn the skills on how to become the best pest management professional possible.

And most of my talented colleagues at Western Exterminator start their careers with the company much like I did – from the ground up, always learning, living up to our mission of delivering exceptional customer service each and every day, and displaying a keen acumen for killing pests!

While we attract team members from a variety of backgrounds, recommendations from current employees serve as our best recruiting tool. Did you know we have many 3rd and even 4th generations of the same families here at Western? A tip of my top hat to that!

No matter how or from where they arrive, they are welcomed into the Western “family” and learn from day one that customer satisfaction is the top priority, and that learning never stops. That’s the key to our success. We are always staying abreast of the proven newest technologies in problem pest solutions.

In fact, I learn something new almost every day when I am around our talented technicians and entomologists. Just recently, Honey, our expert bed bug detecting canine shared some really interesting stuff on how to find bed bugs. Let’s just say she has a real nose for her job.

Do you have questions about what it takes to join the Western family? If so, I want to hear them. You can send me an e-mail at AskMrLittle@WesternExterminator.com. I’ll be sure to get back to you right away with an answer.

Until next time, thanks for making Western Exterminator Company “The Final Word in Pest Control®”

Have a pest free day!

Mr. Little’s Quick Tips For A Pest-Free Life:
 The Rodent Edition – Part 2

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Last week we discussed what signs to look for if you think rodents have decided to invite themselves in to your home or business. Trust when I say they need no written invite and forget about the courtesy of an RSVP.

If the conditions are right and they can partake of your most likely unintentional generosity by scavenging on any available food scraps, water and shelter, they’ll be there.

Remember, you play an important role in helping prevent rodents from becoming a problem. Our highly-trained service team at Western Exterminator can eliminate rodent infestations from virtually any account (try playing hide and seek with rodents on a train – it is a hoot!) but you are often the first line of defense in making sure rodents don’t inhabit your world.

How do you rid your house or place of business of these filthy and potentially destructive creatures? Aside from the ”walk softly but carry a big stick” approach I’ve advocated through the years, here are some effective tips from my expert colleagues at Western Exterminator to help keep rodents out.

Sanitation. Effective sanitation practices are fundamental to rodent control and must be continuous. And sanitation means more than just keeping things clean.  If good sanitation measures aren’t properly maintained, the benefits of our pest control measures will be lost and rodents will quickly return.

  • Storing pipes, lumber, firewood, crates, boxes, gardening equipment, and other household goods off the ground will help reduce the suitability of the area for rodents and also will make their detection easier.
  • Collect garbage, trash, and garden debris frequently, and ensure all garbage receptacles have tight-fitting covers. Store pet food in rodent-proof containers.

Build Rodents Out. The most successful and long-lasting form of rodent control in structures is exclusion.

  • Seal cracks and openings in building foundations and any openings for water pipes, electric wires, sewer pipes, drain spouts, and vents. No hole larger than 1/4 inch should be left unsealed, in order to exclude both rats and mice.
  • Make sure doors, windows, and screens fit tightly. Their edges can be covered with sheet metal if gnawing is a problem. Coarse steel wool, wire screen, and lightweight sheet metal are excellent materials for plugging gaps and holes.
  • Because rats and mice are excellent climbers, openings above ground level must also be plugged.

Do you have questions on how you can live more of a rodent-free life? If so, I want to hear them. You can send me an e-mail at AskMrLittle@WesternExterminator.com. I’ll be sure to get back to you right away with an answer.

Until next time, thanks for making Western Exterminator Company “The Final Word in Pest Control®”

Have a pest free day.

Mr. Little’s Quick Tips For A Pest-Free Life:
 The Rodent Edition – Part I

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Now that the holidays are behind us and all the relatives have gone home (double check the guestroom closet in case Aunt Nancy left her pet Pomeranian behind!) it is back to the business of keeping pests from invading your living and work space.

I have spent a good chunk of my years at Western Exterminator doing just that for customers. But I am not alone in this effort. I have nearly 900 colleagues at Western who are with me on a daily basis making sure those creepy, crawly and flying insects stay away for good.

As you read in my blog last week one of my New Year’s resolutions is to help our customers live a pest-free life. In 2012 I will regularly share valuable tips on how to do just that.

The first topic is one near and dear to me – rodent control. These furry little invaders know no shame when it comes to trying to invite themselves into your home or business.

They are sneaky, patient creatures (sneaky is Menace Mouse’s middle name!) that can not only cause damage to structures and electrical wires but can also transmit diseases.

How do you know if you have a rodent problem? Here are some telltale signs to look for:

Rodent Droppings. Rodent droppings and urine are some of the first signs you have rodents. Look for rodent droppings near food sources such as pet feeding areas, in storage areas and recycling bins. The droppings sort of look like a fat piece of rice and are usually black in color and ¼ to ½ inch long.

Chewed Electrical Wires. Rodents will chew almost anything and electrical wires are a popular “snack.” In fact, almost 40% of home fires of unknown origin are due to rodents chewing through electrical wire insulation!

Entrance Points. Openings as small as ¼ to ½ inch in diameter provides rodents an entrance into a structure. Remember to look high and low for openings including the foundation, around door and window frames, garage doors, vents and roofs.

Unexplained Damage. Rodents are prodigious gatherers of “stuff” when building a nest. They will chew on carpet, upholstery and drapes for nesting materials, and have been known to chew through screens to gain access – talk about pushy!

In fact, my neighbor went on vacation one time and came back to a once beautiful violet garden in her greenhouse that was completely devoid of flowers and leaves because a rodent family had taken up residence. The nerve! Needless to say, once she called me that problem was solved immediately!

Do you have questions on whether or not you have a mouse in your house? If so, I want to hear them. You can send me an e-mail at AskMrLittle@WesternExterminator.com. I’ll be sure to get back to you right away with an answer.

Until next time, thanks for making Western Exterminator Company “The Final Word in Pest Control®”

Have a pest free day.

Mr. Little Shares His 
New Year’s Resolutions

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As the ball drops on 2011 and we usher in a New Year, I would like to extend, on behalf of the entire Western Exterminator family, a happy, healthy and, above all, pest-free 2012 to you and yours!

We appreciate that our customers have entrusted us to protect their homes and business from unwanted, unhealthy and at times destructive pests. Creating a safe and healthy environment where pests are not welcome is the goal my colleagues at Western Exterminator and I dedicate ourselves to each and every day.

Celebrating a New Year also means making resolutions. And while I do resolve to visit the local gym more frequently than I have in the past few weeks (this year’s Western Christmas party had so many tasty things to choose from!), here are my 2012 resolutions for delivering a pest-free environment for your home or office.

Resolution # 1 – Put the full force of our talented technical experts behind solving your seemingly impossible (and the simpler ones too!) pest problems. We have some of the most knowledgeable entomologists, sanitarians and inspectors in the business in your corner.

Resolution # 2 – Make sure you are 100% satisfied with our service and that we exceed your expectations. We’ve built our reputation on delivering the highest quality customer service and for some reason if you aren’t satisfied, I want to hear about it and we’ll get it fixed ASAP.

Resolution # 3 – Continue to provide our Service Technicians with the latest in technology and training on how to most effectively eliminate pests from your home and business. I have worked in the field with many of our Technicians and I can promise they’ll get the job done right the first time.

Resolution # 4 – Make a positive impact in the communities Western Exterminator serves. From supporting the Spider Pavilion at the Natural History Museum of Los Angeles County to appearing at local community events (and our Western company picnics!), I want to be there and let people know Western cares.

Resolution # 5 – Do my very best each day to help our customers live a nuisance pest-free life. Whether it is a getting ants out of your kitchen, a scorpion off your patio, bed bugs out of just about anywhere or bees out of your bonnet (or your chimney!), I will continue sharing tips with you throughout 2012 on how to live a pest-free life.

Do you have questions about insects or about Western Exterminator? If so, I want to hear them. You can send me an e-mail at AskMrLittle@WesternExterminator.com. I’ll be sure to get back to you right away with an answer.

Until next time, thanks for making Western Exterminator Company “The Final Word in Pest Control®”

Have a pest free day and Happy New Year!

Who Has Been Naughty Or Nice? Mr. Little Can Tell You Who

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Tis’ the season for holiday parties with family and friends, traveling to grandmother’s house on a one-horse open sleigh (or the family SUV up the Hollywood Freeway here in Los Angeles!), and one of my favorite pastimes – holiday gift giving.

My list of who to buy for might be a little different than most. My “gift” exchange is with the creepy, crawly or flying pests who want to invade your home or business, and let’s just say I would like to deliver more than coal in their stockings!

Let’s be honest, there are not a lot of people, except for my colleagues and me at Western Exterminator, who asked Santa for an effective termite control program this year!

However, there are a few individuals, Menace Mouse and friends come to mind, which did not make the “nice” list (I’m sure he has never cracked the Top 100!) this year. And for them I have come up with the Mr. Little Gift List for helping us live nuisance pest-free.

  • For the bed bugs in your life an up-close encounter with our four-legged bed bug inspector Honey. Her nose is the perfect gift for finding where nasty bed bugs live and pointing the way for Western’s pest management professionals to deliver proven, guaranteed treatment plans to give them a one-way ticket out of town.
  • For the furry little rodents who want so badly to share your holiday meal, a “gift card” entitling them to a professional rodent management service from Western’s highly trained Service Technicians. No gift receipt necessary – they won’t be returning.
  • For those hungry little termites who don’t want to trim your house with holiday lights but who would rather actually eat the trim (You thought Uncle Arnold and his kids were bad guests!), a Western Exterminator Homeowner Protection Plan that gives you an annual inspection and if necessary, re-treatment as part of your yearly fee.
  • For those pesky flies who want to hang out around the salad bar in your employee cafeteria or restaurant. A complete inspection and service program delivered by our Commercial Services Team. It’s the gift that keeps on giving (giving flies the boot that is!).
  • Finally one indulgence for myself. Another year working with the finest pest professionals and customers in the West. And a new mallet – I always want my equipment in tip top shape!

Do you have questions about Western Exterminator? If so, I want to hear them. You can send me an e-mail at AskMrLittle@WesternExterminator.com. I’ll be sure to get back to you right away with an answer.

Until next time, thanks for making Western Exterminator Company “The Final Word in Pest Control®”

Have a pest free day and Happy Holidays!

Take A Bite Out Of Bed Bugs

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As you know I really enjoy talking about my colleagues at Western Exterminator. They are the most talented and hard-working pest management professionals you’ll find, and they certainly deserve recognition for their many contributions in keeping homes and businesses pest-free.

Today, I want to introduce you to our first four-legged colleague, Honey. Honey is a two-year old dark chocolate Labrador retriever and she has assumed the title of chief executive bed bug sniffer-outer for Western Exterminator.

With bed bugs being a resurgent and very large problem for both business and residential customers, we needed a top-notch inspector to find where these pesky little critters live. And while we have some very good two-legged inspectors on our team, Honey, and her well-trained nose, is paws down best in class.

Scientifically, it is proven that Honey’s prowess in seeking out bed bugs is the cutting-edge technology in the current battle with these nasty critters. As they say, the nose knows!

Honey and her trainer, Lauren Small, came to Western after completing their training at the Falco K-9 Academy, which also trains bomb and drug sniffing dogs for police and sheriff’s departments across the nation, as well as the California Department of Food and Ag and Disneyland.
Lauren and Honey are great additions to our team. Honey is an especially hard worker who enjoys greeting customers with a friendly bark and a continuously wagging tail.

To Honey sniffing out bed bugs isn’t a job – it’s a game of hide and seek. It’s a game she likes to play and one she doesn’t like to lose! Since Labradors are natural hunting dogs, she has built-in instincts for tracking down quarry making her the perfect dog to hunt down those nasty bed bugs!
When she enters a customer’s home or business to search for bed bugs, Honey’s keen sense of smell takes over. She’ll search top to bottom to see if bed bugs are present and if she finds them, its game over. Western’s highly trained Service Technicians take it from there and develop a customized treatment program that eliminates bed bugs for good.

Lucky for us, Honey has agreed to be an occasional guest blogger and we’ll find out what her nose knows about bed bugs!
Do you have questions about bed bugs? If so, I want to hear them. You can send me an e-mail at AskMrLittle@WesternExterminator.com. I’ll be sure to get back to you right away with an answer.

Until next time, thanks for making Western Exterminator Company “The Final Word in Pest Control®”

Have a pest free day!

Celebrating 25 Years of Dedication 
and Commitment to Customers

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Who doesn’t love a good party? I certainly enjoy one and today we have a good reason to take out the noisemakers and eat some cake at Western Exterminator (I prefer double layer chocolate cake with extra frosting just in case you were wondering!).

Why the celebration? Because today we recognize a group of long-time, dedicated Western Exterminator employees who in 2011 celebrated 25 years of service with the company.

Wow – 25 years! That seems like a long time but when you enjoy coming to work every day and keeping customers’ homes and businesses pest-free, the days fly by! In fact, over 10% of our team has been with us over 25 years – that is dedication few, if any, of our competitors can match.

What a wonderful accomplishment and on behalf of the entire Western family I want to say thank you and congratulations to each of you. We – even Menace Mouse who secretly hopes you all retire and stop chasing him – look forward to working with you for years to come!

John Cornish, Service Technician, Southern California Commercial Night Division

Terry Frederick, Sales/Service Technician, Palmdale

Bill Galiher, Service Supervisor, Southern California Commercial Night Division

Duane Hendrickson, Service Technician, Southern California Commercial Night Division

Ron Jones, Service Supervisor, Anaheim

Dave Krauss, Division Manager, Southern Division

Rick LeBlanc, Service Technician, South Orange County

Tom Merrick, Manager, Palmdale

Steve Rentz, Assistant Service Center Manager, North San Diego County

Ben Rocha, Sales/Service Technician, San Jose

George Santiago, Master Technician, Sacramento

Fred Trujillo, Service Technician, Fresno

Larry Zavala, Assistant Manager, Riverside/San Bernardino

Do you have questions about our residential or commercial pest management services? If so, I want to hear them. You can send me an e-mail at AskMrLittle@WesternExterminator.com. I’ll be sure to get back to you right away with an answer.

Until next time, thanks for making Western Exterminator Company “The Final Word in Pest Control®”

Have a pest free day!

Pests Have No Business
 In Your Business

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I know I should have been at the gym running on the treadmill after all the turkey, stuffing and trimmings I ate, but who can pass up a two-for-one Black Friday shoe sale before 6:00 a.m.?

A great group of guys and gals, members of our Western Exterminator team, were up early too, (like they are every day) but deals weren’t what they had in mind. They’re my colleagues in Western’s Commercial Services Division who service commercial establishments, usually while the rest of us sleep.

From restaurants to food processing facilities to sports venues to cruise ships and trains, hotels and hospitals, they all need protection from unwanted vermin and Western Exterminator, with our team of highly trained pest professionals, has the expertise for success in these types of accounts.

Protecting a business from unwanted pests is critical not only to public safety but also in protecting our customers’ reputation and brand. Every type of business relies on us to be available day or night to treat for pests who want to free-load in these establishments. Where do you think Menace Mouse spends his free time? It’s usually trying to snag a free meal or night’s stay (who are you kidding, he’ll try and move in permanently!) at any outstanding restaurant or five-star hotel, but not on my watch!

The health and economic risks posed by pests are no joking matter. Pests such as rodents, termites and cockroaches not only spread disease but can also cause thousands of dollars in lost revenue by spoiling food or causing structural damage to buildings and equipment. Ever see what a hungry, misguided roof rat and his mates can do to a roof? It isn’t pretty.

Until next time, thanks for making Western Exterminator Company “The Final Word in Pest Control®”

Have a pest free day!

Being Thankful For
 the Little Things

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Ah, Thanksgiving. Turkey, mashed potatoes, stuffing and pumpkin pie. Endless football on the television. Friends and family around the table laughing and catching up. I sure do enjoy the holiday; this one just might be my most favorite. My waistline may not think it‘s so great but what’s another hour working out at the gym in the grand scheme of things?

For 90 years, our Western Exterminator Company family has celebrated Thanksgiving, and of course this milestone year is a special celebration.. I am so appreciative of the talents of Western’s nearly 900 family members and the energy and enthusiasm they bring to their jobs each and every day. (It would be fun to have one big Thanksgiving dinner sometime, but that would be one BIG table!)

Whether it is running a nighttime commercial route in downtown San Francisco or fielding customer inquiries about billing or technical questions at our home office in Anaheim, Western’s knowledgeable and personable professionals are ready, day or night, to help customers keep their home or business environments pest-free.

At this time of giving thanks I especially want to mention that what my colleagues and I are most appreciative of is you – our customers. Where would we be without you? Since 1921, you are the fuel that feeds our mission to provide consumers in Arizona, California and Nevada with the most environmentally sensitive and comprehensive lineup of pest management solutions, while always exceeding your expectations with quality service delivered by the West’s most professional men and women.

You have entrusted us to protect your biggest investment, your home, and your most precious possession, your families, from unwanted and unhealthy pests. Business owners and government officials have called upon us to keep their restaurants, hospitals, schools and grocery stores pest-free so they can provide the necessary goods and services we all need day in and day out.

Who wants to shop in a store, watch a sporting event, see a movie, take a cruise, eat in a restaurant or settle into your own easy chair where pests have decided to make their unwanted presence felt? Who wants their child’s school cafeteria to have Menace Mouse and his pals pay a visit? Even they may turn up their noses at Monday’s Salisbury steak special, but the fact is they shouldn’t have intruded in the first place!

When I look back on our 90 years I take great pride in the peace of mind we have given to all of our valued customers. Whenever Western is on the job, the bugs and vermin are gone—guaranteed!  I also fondly remember some of the notable customers we’ve taken care of and the interesting people we’ve met. And because our roots are planted deeply in Los Angeles, we have had the pleasure of calling stars of the silver screen, television and the political arena our friends as well as customers.

Since I do hang in Hollywood’s A-list circles (and I want to stay there!), I won’t name names of current stars for whom I get the bugs out. Mr. Little does not trap and tell. However, there are some legendary Hollywood names from the past that have depended upon Western Exterminator to get the job done on the first take.

Lucille Ball and Bob Hope were two of my favorites.  I fancy myself a bit of a jokester, but these two—let’s just say I thank them for the memories.  Did you know legendary film star Clark Gable was a monthly Western Exterminator customer? He certainly was and his pest problems were “Gone With the Wind” under the tutelage of our pest management experts who serviced his home. No matter the pest that might be giving Gable problems, I recall he certainly DID give a damn if they were in his house.

I remember meeting with Marlon Brando to discuss a rodent problem he had in his house in the Hollywood Hills. While Mr. Brando was quite an intimidating figure in his memorable movie roles such as the Godfather, On the Waterfront and Apocalypse Now, he was very personable and interested in what we could do to eliminate the rodents.

After being buzzed in through the impressive front gate and explaining to his two Doberman pinchers that I was not the paparazzi, I met with Mr. Brando himself in his living room (What a great view of Los Angeles!) and listened as he explained his rat situation.

I then performed a thorough inspection of his home and property (I had a chance to see some awesome movie memorabilia!), and determined additional exclusion work was needed to close up entry points. I provided him the estimate and he said to start the next day and send him the bill. I guess we made him an offer he couldn’t refuse!

But Hollywood film and television stars are not the only A-listers that Western Exterminator Company has taken care of over the years. We can proudly claim to have removed the pests from the homes of former U.S. presidents. Yes, even presidents have pests!

Presidents Ronald Reagan and Richard Nixon both had their homes in Southern California serviced by our expertly trained Technicians, which required all who went to their properties to get Secret Service security clearance. In fact, the Secret Service would often confuse me with an important Senator or dignitary because of my sharp looking top hat!

Of course, not all of our customers are movie stars or former leaders of the free world. But they are all very important to us!  They are your friends and family, your neighbors, co-workers, kid’s teachers, the barista at your local coffee shop, and Little League coaches. We are truly thankful they trust their home or business pest management needs to Western.  And at this special time of thanksgiving, and on the occasion of our 90th year, we want to say just that—Thank you!

Do you have a Western Exterminator story you want to share with me? I want to hear it. You can send me an e-mail at AskMrLittle@WesternExterminator.com and tell me.

Until next time, thanks for making Western Exterminator Company “The Final Word in Pest Control®”

Have a pest free day, and Happy Thanksgiving!